System software crash, improperly functioning applications, or some other technical abnormalities that may cause a system to work correctly are few reasons causing the employees of a firm to rely on the IT help desk. The agenda is not about handling the calls, the issue of repetitive IT tickets is actually creating the big buzz.
A huge number of same scenario tickets are raised and this accounts for a good lump of money as well as the annoyance resulting due to such repeated calls for same issues. There are a few most persistent help desk calls that can be avoided if handled considering the essentials of this trade.
Users Find Calling Easier
Users face a number of challenges while they perform an important task on their system and when such a scenario occurs they simply transfer their concern to the IT help desk to get the solution, irrespective of the complexity of the issue. This further increases the call traffic volume and more repeated issue tickets at the IT support centers. Increased number of such calls in queue further adds up to the frustration and misery of the help desk personnel.
The Problems Troubling Most
Understanding the Office suite basics seems to be a challenging task for most working professionals. This can be interpreted from the rising number of calls for issues pertaining to the basics of this software. Simple questions like formatting the spreadsheet, altering the font or generating a border in Word, or saving the document in a specific format often arise out from the users who lack the basic application training.
Such not-so-complex app related queries cause the Help desk executives to divert their attention and time from the more complex & critical issues.
Password-reset is another common issue that is constantly troubling the IT help desk. If we go by the survey results, the IT service desk express professionals receive abundant calls for this particular issue that accounts for more than 30% of the handled calls. Though not very assured, still the volume of these calls can be decreased by correctly marketing automated password reset function and further registering everyone instead of leaving it on them to register.
Similarly, outage reporting is another major ticket issue as users bombard help desk with calls whenever unplanned outages occur. Whatever these ticket challenges be, the expert professionals providing the base for IT support in New Jersey are well trained & totally efficient to give their best shot under all circumstances.
For more details : http://www.relianttech.com
For more details : http://www.relianttech.com
